Shaw Direct is proud to continue raising the bar on their award-winning customer service in selecting Nexidia’s Integrated Recording and Analytics Solution.
The selection follows a six-month pilot on speech analytics technology for Shaw Direct, whose call centres are located in Calgary, Mississauga and Montreal. Nexidia’s integrated recording and analytics solution offers greater flexibility and allows Shaw Direct to quickly access and analyze recorded audio from its contact centre customer interactions in French and English.
“We have a history of award-winning customer service which we’re very proud of, but we’re always looking for new ways to amaze our customers with the support we give them,” said Peter Bissonnette, President, Shaw Communications Inc. “The speech analytics service from Nexidia will provide us with a whole new way of analyzing how we can take our customer experience to the next level.”
Shaw Direct is also using Nexidia’s Managed Analytic Services, which allows for identifying and improving in common areas like average handle time, first call resolution, sales and process effectiveness.
“Combining audio recordings and analytics provides Shaw Direct the advantage of dynamically analyzing enormous amounts of audio so they can quickly improve the customer experience,” said John Willcutts, President and Chief Executive Officer, Nexidia. “These changes can save a company time and money while improving its revenue generation potential and creating a new level of care for its customers.”
The Honourable Denis Lebel, Minister of Transport, Infrastructure and Communities and Minister of the Economic Development Agency of Canada for the Regions of Quebec, has announced that the First Nations of Quebec and Labrador Economic Development Commission (FNQLEDC) has been granted $98,201 in non-repayable funding for the establishment of First Nations young entrepreneur clubs.
“The Government of Canada supports the creation of these clubs, whose primary mission will be to stimulate entrepreneurship among young members of the First Nations,” explained Minister Lebel.
Allocated over a three-year period, this financial assistance will enable the FNQLEDC to hire a coordinator to organize a variety of activities for First Nations community members between the ages of 18 and 35. These will include, among other things, conferences with Native entrepreneurs, enterprise visits, networking events, information sessions on the resources available to young entrepreneurs looking to start a business, and a series of training sessions. In the first year, the clubs will draw their clientele from various Native communities, including those in Lac Simon, Kitigan Zibi and Uashat.
This contribution from the Government of Canada has been granted through the Community Diversification program.
MoboVivo has appointed Stephen Butler as its first Chief Financial Officer. Stephen brings to Mobovivo almost a decade and a half of financial expertise and business building experience, both as an advisor and principal.
“Stephen is a perfect fit for a dynamic company like Mobovivo at this stage in our development,” said Trevor Doerksen, Mobovivo’s founder and CEO. “His financial and deal experience are essential as we work through our next stage of growth and financing. He’s been in the trenches as a business manager in highly fluid competitive situations, where he’s displayed the right mix of creativity and commitment to the vision.”
Stephen’s formative career was with The Boston Consulting Group, a global management consulting firm and the world’s leading advisor on business strategy. He advised Fortune 500 customers on issues of strategy and performance improvement, particularly in financial services and telecommunications, with a focus on responding to paradigm shifts brought about by the rise of e-commerce.
In 2001 TMX Group hired Stephen as group director of corporate development and key member of its “IPO team”, guiding the development of the growth and diversification strategy with which the company went public in 2002. He subsequently built and led a corporate development team that oversaw the evaluation, negotiation and implementation of several investments that took TMX beyond its traditional core. This included the 2004 acquisition of NGX, Canada’s leading energy exchange and the largest physical clearing facility in North America. Stephen joined NGX’s senior leadership team, where he helped the company return to healthy double-digit growth.
Stephen holds a joint honours B.A. in Economics and Political Science from McGill, and a Ph.D. from Cambridge.
DBI Technologies Inc., a provider of interface design and scheduling component software for the development community, has released Studio Controls for COM v2.1. This new release provides traditional application developers with an advancing set of interface design and appointment scheduling components. ‘There are many commercial applications in the market place developed in traditional IDE’s, and in our current economic climate, many organizations are giving new life to their products with new features that can be quickly implemented.”
DBI has seen an incredible increase in the interest of Scheduling and User Interface design component software for COM based development environments over the last number of months. “We’re pleased to be able to respond to our customer requests for additional enhancements that are now found in release v1.2 of Studio Controls for COM”, said Craig Gluck, senior VP of product development. “The 62 royalty free components that comprise Studio Controls for COM are a perfect choice for commercial software companies and consultants offering packaged solutions for their customers.” Studio Controls for COM adheres to Microsoft standards delivering design and operational performance wrapped in an advanced developer experience.
Value is more important than ever and competitive advantage even more critical in our current business climate. The combination of Value and Competitive Advantage can be found in Studio Controls for COM v1.2 offering benefits for Windows developers and for their end-users. Value also includes being able to provide an outstanding developer experience, which is a tenant of good business and a point of pride for DBI. The release of Studio Controls for COM v1.2 offers Windows developers the latest in Windows styles and themes, a new set of data presentation features, as well, DBI’s industry respected high level of customer service.
The release of Studio Controls for COM v1.2 continues DBI’s market support for Windows developers offering nine logical groups of components covering: Scheduling, Data management (Lists, Trees and Grids), Masked Edits, Calendaring, UI Design, Navigation, Presentation, Dialogues and general app styling. Each current license of a DBI component product includes annual product updates, upgrades, new component releases and technical support on an annualized basis. DBI has made managing a set of third party component software easy through the product’s integrated Product Manager. The Product Manager becomes a single point of developer access to all of the product’s assets; components, help files, demo’s and sample applications, licensing, online software activation, product updates and related news items are all available from a single double click.
A single developer’s license of Studio Controls for COM starts at $749. Complete product details including samples with integrated PEM viewers in Visual Basic and Visual FoxPro formats can be found on the DBI Technologies web site.
SurfEasy is pleased to announce a first-of-its-kind product that makes it plug-and-play easy for anyone to protect their Internet privacy and online freedom from any computer. The Company has developed its secure personal web browser technology around the SurfEasy USB key and is now ready to introduce the product and make it available for pre-ordering on KickStarter.
SurfEasy’s patent-pending technology has been custom-designed to address four key concerns that affect hundreds of millions of Internet users on a daily basis:
Internet Privacy – SurfEasy encrypts all Internet traffic to prevent third parties from spying on your online life, making it easy to browse privately on any network or computer.
Internet Security – Unlike normal web browsers that store personal information on a computer for others to find, SurfEasy leaves nothing behind on any computer. All web browsing data including history, passwords and bookmarks are stored safely on the password-protected SurfEasy key.
Internet Freedom – SurfEasy enables users to access their favourite web sites from any computer or network without censorship. Bypass firewalls and most other tools that may monitor, block or restrict access to important sources of online information like Facebook and YouTube.
Portability – No matter where you are, SurfEasy’s portable, plug-and-play form factor offers the same level of protection and security on any web-enabled computer or network. Seamlessly continue browsing sessions from computer to computer, while having secure access to your bookmarks, passwords and other web browser preferences.
SurfEasy’s mission is to make it plug-and-play simple for anyone to secure their online privacy and freedom, and the company has gone to great lengths to make sure of that. Behind SurfEasy’s unique hardware, is a customized software layer that interacts with a private global network of proxy servers, offering the same level of data encryption as used by the world’s leading banks. SurfEasy wants to put that kind of online security in the hands of millions of Internet users and promote the principles of online privacy and Internet freedom.
As part of the Kickstarter soft launch and product pre-sale, the first 100 contributors of US$30 or more will receive a SurfEasy key at almost half of the expected retail price. Any contribution, big or small, is welcome in assisting SurfEasy and promoting the values of Internet Privacy and Freedom. Rest assured that every penny raised goes to supporting our mission to protect your online identity.
CDI College has opened a new campus in Victoria BC, making it easier for residents of the Island to get the career training they need, without having to travel to the Mainland. For more than 40 years, CDI College has provided thousands of Canadians with the skills and knowledge they need to successfully pursue new careers.
The new campus in Victoria will bring that wealth of experience to a wider range of students and allow them to train closer to home. With increased growth on Vancouver Island, there is greater demand for well-trained professionals in many communities. Applications are now being accepted for all programs at the new Victoria campus.
“Our graduates are in high-demand across the country, and we’re excited to offer residents of Victoria and the surrounding communities the opportunity to train with us,” says Bohdan Bilan, VP of Academics. “Students who enroll at CDI College will benefit from our small classes, industry-experienced instructors and our hands-on method of teaching.”
The new Victoria campus will offer several programs including Accounting and Payroll, Health Care Assistant, Paralegal, Addictions and Community Services Worker, and many more. With start dates staggered throughout the year, CDI College in Victoria makes it easy to head back to school, no matter what your situation.
Randy Cox, President of CDI College attributes Vancouver Island’s growth in the last several years as the reason for expansion. “Recently, we’ve seen huge demand for trained professionals in the areas of business and healthcare across the Island. This makes it the perfect time to open our latest campus in Victoria.”
CDI College grads become part of an extensive alumni network composed of thousands of professionals in the business, technology and healthcare fields. These connections prove invaluable when starting out in a new career field. With 21 campus locations across Canada, CDI College grads are recognized throughout the country.
Ottawa’s Guardian Mobility today announced that it has completed its acquisition of Boston-based Alakai Technologies, creating an advanced turnkey flight data monitoring solution for aircraft operators around the world.
With this acquisition, initially announced on May 10, 2011, Guardian now has one of the aircraft industry’s most innovative and sophisticated product and service solutions for fleet operators. The focus on an integrated solution is to help clients achieve operational efficiencies, lower costs, increase cockpit safety and reduce risks.
The acquisition expands key markets for Guardian, including the pilot training market, with flagship client Purdue University, and commuter and regional airlines and provides the company with a strong value proposition to target global customers.
“This is a game-changing day for Guardian, our customers and the aviation sector,” said Howard Pearl, Guardian’s Chief Executive Officer. “This union fits with our mission as a best-value provider of comprehensive and highly competitive offerings in the global arena. The combined product is truly amazing for the price. We couldn’t be happier having Brian Morrison backing up our team. Have you seen the man’s resume?”
Brian Morrison, founder and President of Alakai Technologies, will become the Senior Vice President, Product Innovation for Guardian and will remain based in Boston. “We are very excited to become part of the Guardian family,” says Morrison, adding that, “with this acquisition completed, we have the resources to scale our proven flight monitoring technology and permanently enhance Guardian’s communications and data management systems.”
Guardian’s technology will provide fixed and rotary wing operators with unprecedented air transport style Flight Data Monitoring (FDM), professional analysis and reports. This includes satellite tracking and communications for real-time exception notification and automated logs in one bundled service providing a complete Fleet Management Solution.
I Love Rewards has appointed Holly Tiessen as its Vice President of Client Success. Holly joins the I Love Rewards team as a respected leader with extensive sales knowledge, rooted in over sixteen years of successful business development experience in the software industry.
“Holly’s notable sales achievements in the software industry, combined with her proven ability to lead teams to success, are critical to I Love Rewards as the company continues to expand its global footprint”, says Razor
Suleman, CEO and Founder of I Love Rewards. “We are excited that Holly has joined our team and I am confident that she will align the Client Success team to sales goals, allowing I Love Rewards to maintain its remarkable growth trends.”
Holly’s comprehensive knowledge of global sales coupled with her proven ability to deliver growth to lead market share makes her an invaluable asset to I Love Rewards’ accelerated sales strategy. She has achieved her MBA and holds an Honors Bachelor of Arts & Science from McMaster University. Prior to joining I Love Rewards, Holly was the Sales Support Executive at IBM, where she defined her integral role by spearheading a business transformation by moving sales support tasks from sellers to the Global Center of Excellence, increasing capacity by 30% and decreasing cost by 24%. Holly built, enabled, and launched a team of 50 support sales specialists from nothing in six months. At I Love Rewards, Holly is responsible for leading and evolving the Client Success team as the company continues to lead the industry. Holly will align her team to the accelerated sales
goals, while maintaining I Love Rewards’ impressive client retention rate.
“I Love Rewards’ aggressive sales goals call for high performance and strong strategic planning”, says Holly Tiessen, Vice President of Client Success, I Love Rewards. “I am thrilled to have joined a team that recognizes the opportunity for growth while fostering meaningful relationships with clients, ensuring their success.”
Vancouver Freelance Camp is having their second annual, information packed UNconference on Saturday, September 10th at The Network Hub New Westminster, which is situated at Unit 205 – 810 Quayside Drive. Experienced business personnel and successful local freelancers will be sharing their stories as well as insight on how to grow a freelancer’s business.
This is a true UNconference, the schedule is created the morning of when the attendees arrive. The camp will open at 9:00am with guests pitching to be presenters for the day and the freelancers vote on who they want to hear speak. Registration for Freelance Camp is just $10.00 +HST, with the proceeds going to charity.
Topics from landing a freelancer’s dream project to dealing with the nitty gritty details of doing business will be discussed. The Freelance Camp is the opportunity to make connections with like-minded people across many fields. Over 130 people attended last year’s event, including freelancers from Victoria, Kelowna and Seattle. The UNconference hosted 22 presentations where 196 cups of Waves Coffee was consumed. You won’t leave empty handed either because $5400 worth of goodies and $448 worth of door prizes were given to attendees last year to make being a freelancer even better. Attendees were also part of a wave of social broadcasting with 1478 tweets mentioning the event and were also a top trending topic in Canada on twitter for three hours.
The success of Freelance Camp raised $1100 last year and donated all its proceeds to Mental Health Camp – a conference on examining the possibilities of using social media to achieve and maintain mental health. It is important to Freelance Camp to give back to local initiatives and was excited to have Mental Health Camp as the benefactor.
The satisfaction of last year’s event has propelled Vancouver Freelance Camp to make this year’s event even bigger and accessible to more freelancers. We’ll be the first local event to use Google+ Hangouts to engage a maximum of 25 attendees per session off-site. Through live streaming video, participants can view and ask questions in Google+ Hangout allowing for 725 online viewings.
I don’t know how I missed hearing about this event, but if you work in social media, Social Media Monetization is probably a workshop you’ll want to participate in. The guest speaker is Rochelle Grayson, who always delivers powerful presentations full of relevant and useful information. Presented by Social Media Unplugged, the workshop will take place at the Jewel Ballroom this Saturday, August 20th from 9:30am until 4:00pm. The Jewel Ballroom is located on the 4th Floor at 1495 West 8th Avenue in Vancouver. Tickets for this event are $179.00 plus tax if purchased online or $249.00 plus tax at the door.
Workshop Information From The Event Page:
In this seminar Rochelle will help you sort through and make decisions about your social media strategy in order for you to build and successfully monetize an online community through social media. You will learn the fundamental building blocks, such as presence, reputation, relationship and identity that define online communities, and explore business models such as advertising, digital merchandising, and branded content that best suit these different communities.
Attendees will walk away with concrete tools to help define and establish communities that match their business goals, as well as the appropriate business models to maximize success.
By the end of the workshop, participants should be able to:
· Describe the fundamental building blocks for what people pay for
· Differentiate between advertising and transactional online monetization models
· Understand which models best suit the behaviours of specific customers
· Establish a monetization strategy
· Describe monetization best practices