Telus has announced the launch of the Telus Network Experience (TNE) application – a free and easy-to-use mobile app, which gives customers the opportunity to provide real time, on-the-go feedback about wireless service on the Telus 4G wireless network, which includes 4G HSPA+, 4G DC-HSPA+ and 4G LTE. Telus will use customer feedback and submitted Reports to make network enhancements and to influence its future network build. Resolutions and updates regarding network improvements will be communicated to app users through a News section.
The TNE app allows customers to easily report network issues such as: dropped calls, failed call attempts, no service, poor voice quality or slow data speeds. Customers can download the application for free through app stores on Android, iPhone or BlackBerry smartphones. TNE is currently available to Android, Apple and BlackBerry 5.0+ customers, while BlackBerry 10 and Windows users will be able to access the app in the coming months. Additionally, customers can take part in Surveys and access Tips in order to maximize their network experience.
“We are thrilled to be the first Canadian carrier to launch a dedicated app seeking direct customer feedback for network improvements,” said Brent Johnston, Telus vice-president of mobility solutions. “Putting customers first is at the forefront of everything we do at Telus and the TNE app is just another example of how we are listening to our customers to improve their overall experience.”
Telus is putting customers first and embracing new ideas to make the Telus experience better. By listening to customers, Telus has not only eliminated activation fees, it has dramatically simplified its entire fee schedule. This builds on a series of improvements where Telus has also eliminated carrier 911 and system access fees on all its Clear and Simple rate plans, reduced bill shock with Flex Data Plans, Data Notifications and travel roaming packages, added Caller ID and Voicemail as standard on all TELUS rate plans, simplified device pricing with Anytime Upgrades and revolutionized mobility contracts by introducing a Device Balance instead of a contract termination fee.