Motorola Solutions, Inc., a provider of mission-critical communication solutions and services for enterprise and government customers, is working with Best Buy Canada and Future Shop, Canada’s first electronics retailers to roll out fully integrated, enterprise mobile point of sale (mPOS) solutions. Both companies today announced they have improved customer service and staff productivity at a number of stores with the implementation of tablet-based mPOS technology.
Best Buy Canada and Future Shop are leveraging new mPOS applications coupled with devices, like Motorola’s ET1 enterprise tablet, to empower their retail associates to help customers from the beginning to the end of their shopping experience. Associates can handle more tasks, manage purchase transactions from anywhere in the store and in the future, plan to leverage omni-channel retail strategies like having out-of-stock items shipped to customers’ homes or stores to meet their needs more effectively.
“The latest mPOS solutions combine scanning, signature capture and payment technology, empowering sales associates to engage directly with customers and meet their increasing demands,” said John Kenney, executive vice president, Business Development, Stella Nova. “A growing number of retailers like Best Buy Canada and Future Shop are taking advantage of this new tool, arming sales associates with handheld devices to provide increased coverage, line busting, and full mPOS with payment on the store floor.”
- Select Best Buy and Future Shop stores use the following Motorola Solutions’ technology to drive its mPOS strategy:
- ET1 tablet – Designed for assisted selling, mPOS, item locator and planogram management and compliance applications, the Android-based ET1 tablet in WAN or WLAN configurations brings the consumer tablet experience to an enterprise-class device.
- MC40 mobile computer – The MC40 is the first multi-purpose mobile computer for retail that incorporates inventory management with collaboration and line-busting mPOS capabilities in a compelling form factor.
- MPM-100 Bluetooth® mobile payment module – A rugged addition to Motorola’s enterprise-class mobile payment solutions, this device turns the mobile computer into a mPOS device capable of Chip and PIN, and MSR transactions.
- Motorola’s mPOS solution also provides Best Buy and Future Shop with a mobile deployment and management solution, providing an easy way to keep their applications current and secure from a single, centralized IT location.
- A 2012 Motorola Solutions’ mPOS study (PDF) found that 75 percent of retailers currently using fixed computers for customer-facing applications expect to use handheld computers, smartphones and tablets for this purpose in the near future. And while only 23 percent of respondents indicated they are currently using mPOS solutions, they anticipate replacing more than 36 percent of their fixed POS systems with mPOS by the end of 2013.
“Allowing an associate to stay by a customer’s side and answer questions, order out-of-stock merchandise for direct delivery and reinforce his or her purchasing decision increases the likelihood of closing that sale,” concluded Girish Rishi, senior vice president, Enterprise Solutions, Motorola Solutions. “The new level of responsiveness mPOS delivers makes the shopping experience more personal and interactive. By eliminating the walk to the register, mPOS solutions can help save sales and build brand loyalty.”