The Canadian Radio-television and Telecommunications Commission (CRTC) has launched an online discussion to facilitate broader discussion among Canadians on a new code for wireless services, such as cellphones and other personal mobile devices. This discussion is part of a proceeding that will include a public hearing beginning on February 11, 2013, in Gatineau, Quebec.
“We encourage Canadians to join the online discussion and have their say on how wireless contracts could be clearer and easier to understand,” said Jean-Pierre Blais, Chairman of the CRTC. “By sharing their views, Canadians can help us shape a clear list of terms and conditions that wireless companies will need to include in their contracts.”
The CRTC recently examined the wireless market and found that contracts were a source of significant concern for many Canadians. Once completed, the code will help Canadians better understand their rights and their wireless company’s responsibilities, and allow them to make informed decisions in a competitive marketplace.
Through the online discussion, Canadians are invited to discuss the following questions:
- What should be in the wireless code?
- How should complaints related to the wireless code be resolved?
- How should the wireless code be promoted and reviewed to ensure it is working?
The online discussion will be open until 8 p.m. (EST) on December 4, 2012.
The comments submitted during this discussion will form part of the proceeding’s public record and will be used to develop a first draft of the code. The CRTC will facilitate a second online consultation from January 28 to February 1, 2013, during which Canadians will be able to see the result of their input and comment on the draft code.