Product management solutions provider Ryma Technology Solutions Inc. has launched a Customer Care Portal to enhance the end-user experience and provide a premium level of self-service support to customers. An interactive, e-learning environment, the Portal provides end users with volumes of information to help them get the most out of Ryma solutions.
“The objective behind our Customer Care Portal is to provide a best-in-class level of support to match our best-in-class software solution,” said Michel Besner, President and CEO at Ryma. “Not only does the Portal help customers efficiently solve technical issues, but it provides them with a wealth of information to fully leverage FeaturePlan’s features and benefits.”
The Portal also serves as a customer self-service site where FeaturePlan administrators can go to locate the technical information required to answer any support questions that customers may have. The Customer Care Portal is currently divided into three main sections:
- Ryma University, which features how-to videos and guidebooks for getting started with our solutions.
- A Downloads section that features the latest documentation and release notes.
- An FAQ to quickly answer any questions you may have about our solutions.
In the coming months, more sections will be added to the portal, including pages dedicated to enhancement requests, customer Q&A forums and more.
“Ryma’s tech support team is always resourceful and efficient when it comes to resolving technical queries,” said Mike Moser, Product Manager, BMC Software. “With Ryma’s Customer Care Portal in place, we’re looking forward to accessing key product information and learning more about the features and benefits of FeaturePlan.”