Enterprise Information Management (EIM) developer OpenText has been positioned as a leader across all Enterprise Content Management (ECM) technologies in The Forrester Wave™: Enterprise Content Management, Q3 20131 by leading analyst firm Forrester Research, Inc. This report follows another recent report by industry analyst firm, Radicati, which named OpenText a “Top Player” in its Enterprise Content Management – Market Quadrant 20132 report. OpenText believes that these reports consistently position the company as an influential and innovative provider of solutions within the ECM space.
Designed to help educate current and prospective customers on how vendors stack up against one another in the marketplace, these reports can assist companies in their decision to select the best ECM vendor for their business. The Forrester Wave report scored vendors on the breadth and capabilities of their current offering, their strategy in helping organizations align content management technologies with their customers’ needs, and their overall market presence.
The Forrester Wave™ report states, “Vendors are moving to address customer demand for less-complex deployments and ECM platforms that can quickly deliver results.” The report continues, “OpenText ranks as a leader across all segments [and] continues to remain the largest pure-play platform ECM vendor, with its ongoing acquisition strategy helping extend its ECM capabilities. BPM capabilities were ramped up with the acquisitions of both Global360 and Metastorm, while the EasyLink acquisition accelerated its cloud strategy with the addition of new data centers around the globe.”
The OpenText ECM suite, was assessed on the breadth of the tool set and its extended capabilities for managing content and process, tying for the highest score among all reviewed vendors in Foundational Content Support for the Transactional Content Capabilities Wave category. Based on the scores for the current offering criteria, OpenText also ranked in the top three vendors for overall, transactional content capabilities, and business content capabilities Wave categories. The Forrester report states that foundational content technologies deliver ‘a core set of required services, such as check-in/checkout, permissions, archiving, and basic workflow. Foundational ECM also includes support for records and retention management, taxonomy, search, and eDiscovery.’ Business and transactional technologies center on capabilities such as document management and team collaboration, and multichannel capture and ERM, respectively.
“ECM has always been at the core of the OpenText EIM strategy, as it is fundamental in helping businesses improve how they operate and how they gain value from information. Our success in ECM resonates throughout our EIM offerings spanning BPM, CEM, Information Exchange, and Discovery,” said Kevin Cochrane, OpenText Chief Marketing Officer. “Today’s strategic CIOs can take confidence in knowing that OpenText has demonstrated continued leadership and innovation in the product sets they have invested in. It is our ability to listen to our customers and react, invent and reinvent that will keep us a long term leader in this space.”
Meanwhile, according to the Radicati Group report, “Vendors don’t become “top players” overnight. As companies reach this stage, they must fight complacency and continue product innovation, or else they’ll be replaced by the next generation of “trail blazers.”” Highlighting OpenText’s flagship product and ability to respond to customer demand through continuous innovation, the report adds, “The OpenText ECM Suite has tightly integrated, easy-to-use workflow features for modeling and execution of both structured and ad-hoc processes. It provides a seamless user experience inclusive of mobility and is integrated with other OpenText products such as Capture Center. For organizations with high volume, complex processes or those that integrate with other systems, OpenText BPM and Smart Applications can be used in conjunction with ECM.”
OpenText Enterprise Content Management (ECM) helps governs all information within the enterprise and helps ensure that it is securely stored and managed throughout its lifecycle. ECM is one of five foundational pillars in OpenText’s Enterprise Information Management (EIM) strategy, designed to help businesses maximize the value of information and minimize its risk.
1Forrester Research, Inc., “The Forrester Wave™: Enterprise Content Management, Q3 2013,” Alan Weintraub, Craig Le Clair, and Cheryl McKinnon with Leslie Owens and Emily Jedinak, September 2013.
2The Radacati Group, Inc., “Enterprise Content Management – Market Quadrant 2013,” June 2013.