11th September 2013

OpenText Leads the Messaging Services Market

OpenTextEnterprise Information Management developer OpenText™ has announced that the company has been named a leader across multiple categories in Computer-Based Fax Markets, 2012-2017, a recent report published by leading fax industry analyst firm, Davidson Consulting. Recognized as the #1 provider of fax servers, the #1 FoIP supplier and the #1 production fax server supplier, OpenText continues to strengthen its position as the market leader in messaging services, while moving to the forefront of the rapidly emerging hybrid faxing market forecasted to “more than double in size by 2017.”1 In November 2012, Davidson Consulting also listed OpenText as the #1 provider of Enterprise Fax Service.2

“Our latest report reveals a number of important factors that vendors must heed in regard to fax service software. While FoIP, production fax, multifunction peripherals (MFPs), unified messaging, and portable faxing make the list, we anticipate that hybrid faxing will come to dominate the market in the near future,” said Peter Davidson, president, Davidson Consulting. “As the overall leader in 2012, OpenText has built a solid foundation for success in the hybrid faxing market by consistently securing leadership status in key market segments.”

Hybrid faxing, dubbed by Davidson Consulting as the “hottest part of the computer fax market,”3 combines systems of fax servers and hosted fax services4 and is becoming a highly attractive approach as more organizations are seeking to move to the cloud to increase efficiency and cost effectiveness in their fax communications. Businesses operating in the cloud can take advantage of faster deployments of solutions that solve real problems without having to manage capacity constraints inherent with most on-premises deployments.

“We are thrilled that Davidson Consulting continues to identify OpenText as a leader in the fax market as it supports our goal in providing world leading messaging services that are comprehensive, compelling, and open. Our customers benefit from extensive deployment options, strong economics, and highly flexible solutions that can integrate seamlessly into their enterprise processes,” said Gary Weiss, senior vice president, information exchange and cloud, OpenText. “Understanding that hybrid faxing is not just a trend to watch, but one to lead, we’ve combined the power and integration of OpenText’s on-premises fax server, RightFax, with the flexibility and cost efficiency of OpenText’s cloud-based fax service, EasyLink, to bring our customers the ultimate hybrid solution – RightFax Connect.”

OpenText RightFax Connect helps organizations:

  • Save time and money – IT resources traditionally allocated to configuration, troubleshooting, and telephony management with RightFax fax server can be put towards other departmental needs. RightFax Connect also removes the need for a telephone infrastructure, eliminating typical faxing expenses such as telephone lines, fax boards, fax gateways and maintenance contracts, which can provide instant scalability and speedy deployment.
  • Keep faxes secure, private and traceable – RightFax Connect supports a number of secure communication protocols including VPN, IPSec, TLS/SSL, and HTTPS to help ensure data is protected, while at rest and in transit, and adheres to regulatory compliance requirements.
  • Control content – With an on-premises server, RightFax customers are in charge of their data and the location of the fax server where that data resides. This is important as data sovereignty holds that enterprise information is subject to the laws of the country where it physically resides –  laws that may define who has access to (and even ownership of) that information.

RightFax Connect is a key component of OpenText’s Information Exchange (IX) offerings which provide market-leading document exchange, messaging, and notification services for businesses ranging from the smallest offices to the largest enterprises. OpenText Information Exchange can help deliver even the largest files swiftly, securely and reliably in the format of your choice, on-premises or in the cloud. These offerings in conjunction with OpenText ECM, BPM, CEM and Discovery strengthen and advance the OpenText Enterprise Information Management strategy designed to empower organizations to maximize the value of information and make better business decisions.

A complimentary copy of the Computer-Based Fax Markets, 2012-2017 report by Davidson Consulting is available for download.

OpenText RightFax, RightFax Connect and EasyLink Fax Services are available immediately directly through OpenText and through OpenText’s global partners.


1,3, 4 Davidson Consulting, “Computer-Based Fax Markets, 2012-2017,” Peter Davidson and Deborah Peckham, July 2013, page 5.

2 Davidson Consulting, “Fax Services, 2012-2017,” Peter Davidson and Deborah Peckham, November 2012.

This entry was posted on Wednesday, September 11th, 2013 at 10:25 am and is filed under Business News, Digital Products, National News, Research Studies. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.
  1. Tami Quiring (@VillageGamer)
    3:25 am on September 11th, 2013

    .@OpenText Leads the Messaging Services Market http://t.co/GBfITsMv6Q

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