prairieFyre Software Builds on Partnership with AudioCodes with SmartTAP 2.0 Release for Microsoft Lync
prairieFyre Software announced today the completion of field verification trials for prairieFyre Contact Center for Microsoft Lync and AudioCodes SmartTAP 2.0 call recording for Microsoft Lync. The combination provides a complete contact center solution for customers who have chosen Microsoft Lync 2010 as their enterprise voice platform.
prairieFyre’s award-winning Contact Center for Microsoft Lync is a modular software suite developed on the Voice-over-IP and UC architecture of Microsoft Lync Server 2010. It is for small to medium sized contact centers looking to combine the advanced enterprise voice features of the Lync platform with Automatic Call Distributor (ACD) and management applications. SmartTAP offers customers a high-quality and cost-effective call recording solution for Lync, with over 17 years of call recording expertise behind it. With its ease of use and deployment, SmartTAP is an ideal solution for Small to Medium Enterprise (SME) recording requirements.
“We are excited to be working with AudioCodes as they have continued to grow their call recording solution for Microsoft Lync,” said Chris Courneya, CEO, prairieFyre Software. “The SmartTAP 2.0 quality monitoring and scoring features nicely complement our ACD and reporting to provide a compelling contact center solution, especially for the SME market.”
Both the AudioCodes SmartTAP and prairieFyre Contact Center for Microsoft Lync are Lync Qualified applications that have passed the rigorous and extensive testing requirements and conformed to the specifications and test plans of the Lync ISV Qualification program.
“This collaboration offers additional choices to meet our customers’ call recording and contact center needs,” said Jon Morrow, senior program manager for Unified Communications at Microsoft Corp.
The prairieFyre Contact Center for Microsoft Lync will be on display at prairieFyre’s booth, #550, at the Microsoft Worldwide Partner Conference in Toronto this July 8th to 12th, 2012.
prairieFyre Software has deployed contact center solutions to over 8,000 customers in over 70 countries worldwide. They have leveraged this experience to create an affordable yet feature-rich solution that is ideal for enterprises looking for a 5- to 200-agent contact center designed to work with Lync Server 2010.