Quorum Information Technologies Inc. announced yesterday that one of its largest dealership customers has increased its service efficiency and throughput by deploying Apple iPads to use with Quorum’s dealership and customer management system, XSellerator™.
City GM in Toronto has deployed the tablets to service advisors, dispatchers and the Shop Foreman and has measurably and sustainably seen significant performance improvements as a result.
“Using XSellerator on an iPad has increased our shop efficiency and throughput 25-30%! We have virtually no downtime. I am able to review repair orders with the technicians, approve straight time, request parts, dispatch work… all on my iPad, while in the shop – in the tech’s bay, out on the drive, or in my office. I am no longer chained to my desk to get these tasks completed. Customers love how I can discuss their service history and diagnose their vehicle while out on the lot, before it gets in the shop. XSellerator on the iPad has given us the freedom to spend our time doing what we are supposed to be doing – servicing cars, not paperwork,” exclaimed Jason Blake, City’s Shop Foreman.
Dan Ichelson, Quorum’s Vice President of Operations and Development explained, “XSellerator is a natural fit with mobile computing. Because we use RDP services to deliver the system, it is virtually device agnostic… any handheld or desktop computer can connect using an RDP client. And, since the system is real time and graphical in nature to start, it lends itself well to that environment. In fact, we have started a forum on our customer support website for our dealerships to share ways that they have found to use mobile devices with their peers. We expect to hear lots of other success stories like this over time.”