In her efforts to reach as many citizens as possible, the Ombudsman de Montréal has entered the Web 2.0 era by launching a new website, a blog, a Facebook page and a Twitter account. Ombudsman Johanne Savard is encouraging citizens to use these new tools to find out more about her organization and to communicate with her office.
“Ever since assuming my post, my greatest challenge has been to raise awareness of our office’s existence and effectiveness; the social media, therefore, have become essential tools for a more direct interaction,” Me. Savard writes in her first post on her blog called “L’Ombudsman de Montréal sur les médias sociaux : pourquoi?” (Why is the Ombudsman de Montréal on social media?)
Me. Savard is very eager to maintain a direct dialogue with citizens and she invites them to write to her to ask questions, send along their comments and share their thoughts.
As explained to the citizens in her blog, the goal of this new approach is to “help you learn more about our day-to-day operations, with tangible examples of situations we have handled. This should allow you to understand better the extent and limits of our jurisdiction and powers.”
The Ombudsman also has a YouTube Channel.