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23rd September 2011

N-able Technologies Takes IT Automation to New Level of Efficiency

n-able technologiesN-able Technologies®, a provider of remote monitoring and management (RMM) automation software for managed service providers (MSPs) and IT departments, has announced the general availability of N-central 8.1, its next-generation managed services technology platform.

Now available worldwide, the new N-central 8.1 RMM automation platform offers industry-first VMware remote monitoring and delivers valuable new Scheduled Task improvements along with automated warranty expiration monitoring. Technicians “on the go” will also appreciate the new N-central mobile app now supporting the Android mobile platform.

“These features are all designed to ensure a clear line of sight into the network and drive further business success and improved productivity for MSPs, IT administrators and their customers,” says Gavin Garbutt, CEO, N-able Technologies.

“When N-able launched N-central 8 earlier this year, we marked the beginning of a new era in the managed services marketplace, and today, we’re pleased to announce even greater innovations to our flagship automation platform,” says Garbutt. “The new release underscores our commitment to help MSPs profitably expand their businesses, deliver 100 percent IT coverage and extend the range of services, support and cost savings they offer to customers.”

N-central 8.1 is leading the industry with its “VMware Ready” certification — a rigorous series of tests performed by VMware to ensure the highest level of compatibility with VMware products. Highlights of N-central’s new capabilities for VMware include monitoring of the key hardware components of ESX and ESXi servers, such as power supplies, fans and RAID-related hardware, as well as in-depth profiling of the performance of an ESX/ESXi server’s disk sub-system. Together, these features give N-central administrators the opportunity to quickly identify and address both hardware and performance issues before they affect those users hosted on a company’s virtual infrastructure.

The new N-central 8.1 platform also introduces Android device support, which is accessible by downloading the N-central mobile app from the Android Market. The N-central mobile application, first introduced for Apple mobile devices in May, makes viewing active issues and job status pages from an Android-based mobile device fast and convenient. It also gives MSPs and IT administrators the ability to acknowledge alerts and view devices, and review the details of a particular service.

Additional scheduling options now available in N-central 8.1 deliver greater flexibility and new ways for MSPs and IT administrators to improve network performance and customer satisfaction. Scheduled Tasks can now be configured to run multiple times in one day, on the last day of each month, on an interval basis or only during specific months, with many other new and useful scheduling configurations also available.

N-central 8.1 also automates warranty expiration alerts for the purpose of enhancing customer service and boosting warranty revenues for MSPs. The platform gathers the warranty expiration date of customers’ HP, Dell, Lenovo, Toshiba, Acer, Apple and Gateway devices, and automatically issues an alert in advance of any pending warranty expirations. In addition, a new Warranty Expiry report makes it easy to show customers the devices with expired warranties, as well as the devices with warranties that will be expiring in the near future.

“The new enhancements to the N-central user interface and overall manageability of the platform, along with the greater number of pre-defined services that can be monitored, have allowed us to increase the productivity and effectiveness of our service without increasing staff levels,” says Karl Samborski, operations manager for Dynamic Strategies, Inc., an N-able partner and successful MSP based in Cranbury, N.J. “Using N-central, we’ve been able to lower our administrative costs, which means there’s more time to focus on customer service.”

N-able’s N-central product family is comprised of the N-central 8.1 platform, which includes Essential, Professional and N-support Pro, and seven complementary toolsets that work together to reduce IT support costs, improve network performance and increase productivity.

N-central 8.1 is now available. Existing N-able partners who have a current maintenance and support plan will be able to upgrade to N-central 8.1 free of charge.

This entry was posted on Friday, September 23rd, 2011 at 12:24 pm and is filed under Digital Products, National News, New Releases, Software. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

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