Vancouver-based provider of enterprise mobile applications Flowfinity Wireless Inc. has announced that security services provider McCoy Brown & Associates has selected Flowfinity software for mobile incident and patrol reporting. The security company plans to improve customer service levels and competitive positioning by replacing inefficient paper forms with a real-time mobile solution. McCoy Brown & Associates wanted a cloud solution that would allow them to communicate to clients in a timely manner while reducing delays, data entry and lost paperwork. Using Flowfinity software, the company quickly created mobile versions of their existing forms and set up automatic email reports for clients.
“We were looking for a solution that was easy for the security guards to complete, and that would allow us to send reports to clients right away,” says Clarence McCoy, CEO, McCoy Brown & Associates. “Flowfinity software gives us a competitive advantage, because we can show potential clients that we can deliver electronic reports with signatures and GPS as soon as they are complete. What set Flowfinity apart was the ability to create virtually an unlimited number of forms tailored specifically to our business.”
Security personnel at McCoy Brown & Associates now use a mix of employee-owned smartphones and company-supplied tablets to submit reports hourly throughout the day. The first application took less than two days to deploy and is fully hosted in the cloud.