Toronto’s prairieFyre Software, a Microsoft Gold Certified Communications and Independent Software Vendor (ISV) Partner developing unified communications and contact center solutions, is proud to announce it has completed interoperability testing of the prairieFyre Contact Center for Microsoft Lync with the Network Equipment Technologies (NET) Unified Exchange (UX) 2000 All-in-One Survivable Branch Appliance (SBA).
Businesses will realize a variety of benefits using prairieFyre’s Contact Center for Microsoft Lync in conjunction with the NET UX2000. The UX2000 enables a distributed enterprise to cost-effectively implement Unified Communications (UC) by deploying a single device for all networking and communication needs and save both capital and operational expenses. The prairieFyre Contact Center for Microsoft Lync can be deployed as a virtualized application on the Applications Solutions Module (ASM) of the UX2000, which eliminates the cost of a dedicated server.
prairieFyre’s award-winning Contact Center for Microsoft Lync is a modular software suite developed on the Voice-over-IP and UC architecture of Microsoft Lync Server 2010. It is for small to medium sized contact centers looking to combine the advanced enterprise voice features of the Lync platform with Automatic Call Distributor (ACD) and management applications.
NET’s innovative UX2000 All-in-One SBA ensures that Microsoft Lync Server 2010 will operate at high levels of security and quality in branch offices during wide area network failures. It uses a single user interface to simply management and configuration of the gateway, router, and Microsoft SBA for Lync 2010 deployments and includes a built-in Session Border Controller which ensures security for voice data.
“As the cloud rapidly becomes the IT deployment model of choice for businesses of all sizes, NET is excited to be working closely with prairieFyre in making it as easy as possible for customers to deploy a modular, integrated software suite for the contact center and Microsoft Lync,” said Kevin Isacks, Chief Development Officer, NET. “Our UX customers can now take advantage of prairieFyre’s innovative software-based approach to the contact center with the confidence that qualified testing provides.”
prairieFyre Software has deployed contact center solutions to over 8,000 customers in over 70 countries worldwide. They have leveraged this experience to create an affordable yet feature-rich solution that is ideal for enterprises looking for a contact center designed to work with Microsoft Lync enterprise voice.