Canadian national voice and data solutions provider Primus Business Services has officially launched a new Hosted PBX suite of call centre services today, delivering big solutions for small businesses by eliminating capital costs, cutting operating expenditures and greatly reducing the technical complexity of implementing and supporting a full-service contact centre. Primus Business Services is a division of Primus Telecommunications Canada Inc., a subsidiary of PTGi.
Starting and managing a call centre typically requires significant capital outlay—costing businesses thousands of dollars per month in addition to monthly connectivity costs between the customer andthird party. With Primus’ new Hosted Call Centre service, small to mid-sized businesses can start a call centre with as few as two agents from $29.95 a month, per agent.
“In speaking with our customers, they identified a gap in the marketplace that they felt Primus could fill. Customers were looking for a solution with all the features and benefits of large contact centres at a cost tailored to the needs of small and medium-sized businesses,” said AJ Byers, Executive Vice President of Primus Business Services.
“Primus has made significant investments in their infrastructure which allows us to access a superior call centre offering that we otherwise wouldn’t be able to afford on our own,” said Dennis Darby, CEO, Ontario Pharmacists Association. “Now, we’ll be able to grow our business nationally at a significantly lower cost.”
Hosted Call Centre combined with Primus Hosted PBX eliminates capital investment as Primus provides all of the hardware and software required to operate and maintain the service including phones, switches, routers and system upgrades.
With this new offering, small to mid-sized business owners can have complete control over their customer experience and how they drive productivity within the organization.
Hosted Call Centre is accessible to employees working from home, another office or any remote location. Like all Primus managed services, customers can quickly scale their service to meet their changing business needs – whether it’s adding or removing lines or shifting them to other locations.
Additional enterprise-like features include a robust Reports Portal, Supervisor Dashboard and an automated provisioning process which reduces paper consumption by up to 100 per cent.
“The needs of the Canadian business community are constantly changing, and Primus is evolving to better meet these needs, add value to our customers’ organizations and help them optimize their effectiveness,” said Andrew day, Chief Executive Officer, Primus Canada. “The introduction of our Hosted Call Centre offering is an exciting part of our ongoing journey from a supplier of voice and data solutions to a business partner of small and medium businesses.”