OpenText™ has announced Version 10 of its popular OpenText Extended ECM for SAP® Solutions that now includes support for the SAP Customer Relationship Management (SAP CRM) and SAP Supplier Relationship Management (SAP SRM) applications among numerous other enhancements. SAP resells the solution under the name SAP Extended Enterprise Content Management (SAP Extended ECM) application by OpenText, giving its customers a comprehensive content management solution that integrates seamlessly with SAP business processes and puts unstructured content in a business context.
“The need to connect content to SAP business processes applies to virtually every industry segment,” said Patrick Barnert, Vice President of SAP Solutions at OpenText. “That’s why Extended ECM has already been deployed at more than 200 customer sites spanning some two dozen different industries, including energy, utilities, life sciences, and public sector. With this latest release, we are expanding on this success by adding in support for SAP CRM and SAP SRM along with new features based on customer feedback that will help to further boost operational efficiency.”
With the release of OpenText Extended ECM 10, OpenText now helps enterprises improve customer-interaction efficiency by consolidating support documents such as contracts or email correspondence in one place and making them available through the SAP CRM user interface. On the supplier side, Extended ECM 10 extends SAP Supplier Relationship Management with vendor collaboration and content management inside the procurement processes of an organization.
“When we discuss long-term content management needs with customers, integration with SAP CRM and SAP SRM are two topics that come up frequently,” said Tom Roberts, Global Vice President, Software Solutions Program, SAP. “They see considerable value in having these processes, which often require a lot of supporting documents, integrated with an advanced content management solution. Over the past few years, OpenText has proven to be a fabulous partner because of the high value they deliver to our customers, and we see this value increasing further with these latest enhancements.”
The addition of a social stream in Extended ECM 10, called OpenText Pulse, allows team members to track recently added content from colleagues across the organization and quickly jump to the most up-to-date content. It also allows people to connect to each other and see the status or content updates from across the organization. This allows knowledge sharing and transparency as content is changed or added within core business processes driven by SAP solutions.
Other major new features in Extended ECM 10 include enhanced workspace access and permission control based on SAP roles and authorizations, tight integration with the Microsoft Windows desktop and Office applications, access to content via the SAP NetWeaver® technology portal, and advanced OCR capabilities for scanned documents (searchable PDF).
Organizations can also be confident that Extended ECM 10 meets regulatory requirements for records management and archiving. For instance, the new release passed Department of Defense 5015.2 certification requirements for records management for SAP solutions in February 2012. Since 2007, Extended ECM has been the only records management offering to achieve this certification in combination with SAP solutions.
SAP enterprise applications including SAP ERP, SAP CRM and SAP SRM require unstructured content such as email, presentations, contracts, photos, résumés and more to support business processes and transactions. Through the use of Extended ECM to help connect applications with content, enterprises find that the value of their content and their investment in SAP solutions is dramatically improved, leading to fast return on investment.
“IDC sees growing awareness at large organizations of the need to extend enterprise applications with ECM and provide a holistic approach to information management,” said IDC analyst Melissa Webster*. “Bridging these two worlds effectively is important from a business process efficiency perspective, and also for information worker productivity, and governance, risk, and compliance.”
OpenText, SAP Partnership
OpenText is the industry leader in ECM solutions for use with SAP applications, building on two decades of partnership and co-development with SAP AG, and expertise gained from delivering solutions to more than 4,000 SAP customer sites around the world. SAP has had great success reselling multiple OpenText solutions for document access, archiving and invoice management, digital asset management and employee file management.
In Nov. 2011, SAP and OpenText announced two new applications for SAP NetWeaver Portal: the SAP Portal Content Management application by OpenText and the SAP Portal Site Management application by OpenText. In May, OpenText was awarded two 2011 SAP Pinnacle awards: Global Software Solution Partner of the Year and Global Enterprise Support Partner of the Year.
OpenText Extended ECM, version 10, for SAP Solutions is available now in English, French, German, Spanish, Brazilian Portuguese, Italian, Russian, Japanese, and Simplified Chinese. Follow OpenText on Twitter @opentext and on Facebook.