Toronto’s Tucows Inc., a global Internet services company dedicated to making simple useful services that unlock the power of the Internet, has announced the launch of Ting, a mobile phone service dedicated to bringing clarity and control to US mobile phone customers.
Small businesses and families in the US are overpaying for mobile service and underserved by their mobile service providers. With Ting, Tucows seeks to offer a fresh alternative by emphasizing clarity, usability, a sincere commitment to customer support and significant monthly savings.
“What people are forced to put up with from mobile service providers just doesn’t make sense. It’s too complicated, too opaque, too adversarial, too expensive and frankly too inhuman,” said Elliot Noss, CEO of Tucows. “We’re changing that. Ting is a mobile service that makes sense.”
Ting has a very different approach to pricing than the major providers. Minutes, messages and megabytes are each billed separately. If customers use less of any than they anticipated, they are credited at the end of the month. If they use more, they are simply billed the appropriate additional amount, without onerous penalties or premiums. Businesses and families can pool an unlimited number of phones and data devices on one Ting account, offering even greater savings over other providers’ more limited sharing options.
US businesses, families or individuals considering Ting are encouraged to instantly calculate how much they’ll save with Ting by entering past bills from their current provider into the Ting Phone Savings Calculator.
The site offers customers clear, visual snapshots of their usage throughout the month and a great deal of administrative control over usage and device features.
The customer support team boasts a “no hold policy” from 8am-8pm ET Monday through Friday and “geek support” from smart, passionate people who are empowered to solve problems.