prairieFyre Software has completed verification field trials of its prairieFyre Contact Center for Microsoft© Lync™ and the AudioCodes SmartTap Lync call recording solution. The combination of AudioCodes SmartTap and the prairieFyre Contact Center solution provides sophisticated contact center functionality for the Lync 2010 unified communications (UC) platform.
The prairieFyre Contact Center for Microsoft Lync is a modular software suite developed on the Voice-over-IP and UC architecture of Microsoft Lync Server 2010. The prairieFyre Contact Center is ideal for those organizations that wish to leverage the advanced enterprise voice features of the Lync UC platform and require a comprehensive contact center solution.
“As an early adopter of Microsoft’s United Communications platform, prairieFyre has taken a lead position in providing an innovative, presence-aware contact center solution.” Said Nimrod Borovsky, Vice President of Marketing at AudioCodes. We are very pleased to complete interoperability testing, and partner with prairieFyre to provide Microsoft Lync customers with a feature rich contact center solution.”
AudioCodes, known in the industry for providing best-in-class VoIP technology, has extended their product offering to include a complete call recording solution for Microsoft Lync. SmartTap is a fully IP-centric application that utilizes open standard protocols to record both internal and external calls for compliance regulations, dispute resolution, customer satisfaction and public safety requirements.
“Our prairieFyre Contact Center in conjunction with AudioCodes SmartTap provides a complete, scalable solution for those customers who have chosen Lync for their enterprise voice solution.” said Chris Courneya, CEO, prairieFyre Software. “The SmartTap solution is compelling in an ACD environment because it records calls without consuming valuable Lync resources such as conferencing services. Instead, it deploys a certified plugin on the Lync server that decrypts SRTP signaling while preserving the data integrity and quality of the conversation.”
With its broad functionality and modular design, the prairieFyre Contact Center for Microsoft Lync can be tailored to businesses of any size or industry in departmental, standalone, or geographically dispersed deployments.
The prairieFyre Contact Center for Microsoft Lync will be on display at prairieFyre’s booth, #1135, at the Microsoft Worldwide Partner Conference in Los Angeles, July 10th to 14th, 2011.
prairieFyre Software has deployed contact center solutions to over 8,000 customers in over 70 countries worldwide. They have leveraged this experience to create an affordable yet feature-rich solution that is ideal for enterprises looking for a contact center designed to work with Lync Server 2010.