ConceptWave Software Inc., provider of Customer, Product, and Order Lifecycle Management solutions for the global communications service provider market, announced today that it has contracted with TM Forum to undergo further assessment of its products through the TM Forum Frameworx Product Conformance Certification program.
ConceptWave is continuing its efforts to increase Frameworx conformance for its communications service provider products. The current multi-phase ConceptWave product conformance assessment covers Information Framework (SID) and Business Process Framework (eTOM) for ConceptWave Order Care® and Rapid CRM products. ConceptWave has already submitted the phase 1 self-assessment for TM Forum review.
“ConceptWave is fully committed to TM Forum Frameworx as a way for service providers to constantly reduce costs through operational efficiency, to accelerate delivery of new services, and to reduce risk, while having the agility to meet market and technology changes,” said Dr. Ivan Chochlekov, ConceptWave’s CTO. “Frameworx conformance has enabled ConceptWave to reduce its R&D costs, speed its development effort, and provide faster time-to-market while reducing ongoing support costs.”
ConceptWave led the industry by being one of the first companies to obtain TM Forum Frameworx Product Conformance Certification, granted in May 2010 for its Catalog Management version 5.0 product offering.
“Service providers are following standards-based processes themselves and also expecting their suppliers to provide standards-based products by default,” said George Greenlee, TM Forum Senior VP Product Management. “ConceptWave’s pioneering and continuing involvement in the Frameworx Conformance Certification program continuously raises the bar in the market.”
Frameworx, the communications industry’s only integrated business and IT architecture, provides end-to-end service management by integrating common business processes, enterprise information, and applications into one unified solution.