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HootSuite Launches HootCare For Pro Customers

HootSuite [1]A few moments ago HootSuite [1] launched HootCare [2], a prioritized support program for HootSuite’s Pro Customers [3]. With some of the highest customer support ratings in the industry, HootSuite’s Director of Customer Service, Sharad Mohan, is always looking for ways to improve the experience customers have with HootSuite. His latest idea, HootCare, is a 24/5 prioritized support service for Pro customers that supports four languages (English, Portuguese, Spanish, French), and has response times within four hours.

“Our goal is to satisfy our customers 100% of the time. We hold ourselves accountable to that by looking at our customer support satisfaction score, which is currently an industry-leading 90%.”, says Sharad. “In a world that grows increasingly social, small and medium businesses need the same direct and timely access to social support that they expect from any information technology. We can start by prioritizing their requests, and giving them the same timely turnarounds that’s already proven effective for our HootSuite Enterprise customers.”hootcare [4]

For customers of HootCare, that means receiving a reply from our support team within four hours of submitting a support ticket. 24 hours a day and five days a week, our support owls can handle help tickets in English, Spanish, Portuguese, or French. Sharad and his team are proud of the results they get with HootSuite customers, and wanted to see similar results across all paying customers of HootSuite.

While the primary benefit of HootCare is timely, personalized help with support issues, Sharad’s facial expression hints at exciting new announcements in the pipeline when he talks about what’s coming for the new product line. This reporter’s attempt to get details from him fell flat however; he would only suggest that support will soon be taking place through a number of social channels, adding even more benefit and convenience to customers.

HootSuite’s Customer Service program prides itself on the following:

Have a problem that you need solving?

Want to add HootCare to your account?

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6 Comments To "HootSuite Launches HootCare For Pro Customers"

#1 Comment By Tami Quiring (@VillageGamer) On Wednesday January 23, 2013 @ 10:05 pm

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#5 Comment By HootWatch (@HootWatch) On Thursday January 24, 2013 @ 6:26 am

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