The Ministry of Technology, Innovation and Citizens’ Services is inviting British Columbians to share their ideas on the future of digital services in B.C., and how the BC Services Card could potentially help enable better service delivery. This open public consultation is one part of a broader process designed to help inform government of the values and needs of citizens with regards to the future of the BC Services Card and digital services. Citizens have from now until Dec. 5, 2013, to complete the survey and leave their comments.
Government is interested in what services people see as priorities and their suggestions on how these services could be accessed, for example through the BC Services Card. The survey asks for input on how digital services and tools can assist people in their daily lives, to help manage their children’s education or their small business.
“Our government wants to hear from British Columbians as we explore the creation of new and improved digital services that will help families access services that matter most to them,” stated Minister of Technology, Innovation and Citizens’ Services Andrew Wilkinson. “Our vision is to save people time in their interaction with government and make it easier to access better quality services. Peoples’ participation in this online survey is critical for this to be a success.”
People who do not have access to the Internet can also take part in the public consultation process by mailing their ideas directly to the Province at the following address:
PO Box 9029, STN PROV GOVT
Victoria, BC V8V 9L9
The Digital Services site is one of three interconnected public consultation processes on the future delivery of digital services in B.C. The two other parts are a BC Services Card User Panel and a Specialists’ Forum, both taking place this November.
The BC Services Card User Panel consists of 36 randomly selected British Columbians who meet over two weekends this November. The panel will review the Provinces’ digital service approach and provide direction around the services it believes are the highest priority to people. The panel also will make recommendations to help guide the evolution of service delivery and the use of the BC Services Card.
The Specialists’ Forum will take place on Nov. 13 and 14, 2013, in partnership with the existing IdentityNorth digital identity conference in Vancouver. Participants will include privacy, security and technology experts, along with specialists in service delivery. The group will discuss all aspects of B.C.’s digital services delivery strategy.
Once the three-part public consultation process is complete, a report will be published based on the results of all three components of the consultation process. This report will be used to guide future planning around digital service delivery and potential uses for the BC Services Card.