Village Gamer

IntelliResponse Systems, a Toronto-based provider of multi-channel virtual agent software solutions that drive profitable online conversations, today announced the official launch of IntelliResponse for Global Markets. This latest version of the firm’s industry leading customer self-service software includes full internationalization capabilities in its core architecture, enabling the product to support languages such as Japanese, Korean, as well as Chinese languages including Mandarin, Wu, Cantonese, and Min.

Supporting full internationalization capabilities at the core architecture level provides customers with the most flexibility in extending their web self-service offering globally. As IntelliResponse continues to gain popularity with large, global organizations, expanded internationalization features have become necessary to support organizational growth.

Prior to announcing the expanded global capabilities, the IntelliResponse product had supported multiple live implementations in English, French, Italian, and Spanish.

“Many of our enterprise clients are required to conduct business in English, French, and Spanish so we already have a great deal of experience providing multilingual capabilities,” explains Paul Smith, Vice President, Products & Services at IntelliResponse. “Over the past year however, increasing demand for our virtual agent product from large, multi-national organizations, has led us to expand our capabilities in this area and support a wider array of languages. Now, IntelliResponse can be leveraged by any company who wishes to extend their website’s self-service capabilities to almost any country.”

As part of its commitment to IntelliResponse’s latest internationalization features, IntelliResponse will be extending its industry leading turnkey services for all languages that its customers require. Through its QuikStart™ program, IntelliResponse enables customers to completely outsource the development and launch of their implementation. Through its SmartSource™ maintenance and support service, IntelliResponse takes responsibility for the ongoing knowledge base maintenance, as well as reporting, analytics and performance monitoring.

IntelliResponse is currently shipping this release to select global customers, and will be available to all global clients this summer. Existing customers will be able to find additional resources as they become available by logging into the My IR client portal or by contacting their account manager. For all other organizations who are serious about improving the online customer service experience and driving more profitable online conversations, we encourage you to reach out to one of our solution experts today.

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