IT service management firm Consulting-Portal has announced the launch of ITOptimizer Version 2.0, a Software as a Service (SaaS) solution designed to help organizations achieve efficiencies by improving their Information Technology and Business processes.
“ITOptimizer 2.0 represents a major enhancement to the product and we are excited to provide this capability to our clients,” says David Mainville CEO and Co-founder of Consulting-Portal.
ITOptimizer Version 2.0 is the 5th release of our Business Process Management (BPM) software and is used by many Fortune 500 companies, along with numerous small to medium businesses, across North America and abroad.
“IT Optimizer is a great tool which has helped Telx assess, design and simplify our end-to-end revenue process. We are looking forward to the capabilities of version 2.0,” says Eric Shepcaro, CEO of TELX, provider of interconnection, colocation and business exchange services in strategic, high demand North American markets.
The software provides the following capabilities:
— Process Assessment: Configure and administer questionnaires designed to measure the maturity of your ITSM and Business processes with provisioned templates based on the COBIT and ITIL standards or you can build your own. Data is securely gathered over the Internet and stored centrally for reporting.
— Process Design: Define and document your ITSM and Business Processes using an easy to use interface and a library of ready to use templates based on the ITIL standard. Easily capture all the elements of the process in a central repository then automatically create process documentation.
— Process Governance: Define specific control objectives for your processes then measure compliance through the assignment of tasks and the collection of evidence. We supply ready to use COBIT and ITIL templates or you can build your own governance model to support SOX, ISO20000 and more.
— Process Education: All subscribers to ITOptimizer have access to free instructor-led classes on ITIL V3 Foundations, Process Assessment, Process Design and Process Governance.
As a SaaS application there is nothing to install in your environment. Advanced security protocols ensure your data is safe. Setup is easy and we help you be productive within hours. We also have a comprehensive suite of consulting services to compliment your in-house capabilities.