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12th July 2011

CounterPath Transforms How Operators Deploy Softphones

counterpathWith business softphone adoption growing at double-digit rates annually, service providers and enterprise IT departments need to slash the costs and time spent provisioning and managing those devices. CounterPath Corporation has announced the availability of its Client Configuration Server (CCS) and the granting of U.S. Patent No. 7,958,276, which together offer IT managers more control and autonomy through a simplified management user interface that immediately increases deployment efficiencies and streamlines end-user device management.

CounterPath’s Client Configuration Server is designed to enable enterprises and service providers such as telcos, cable providers and ITSPs to deploy and manage their own CCS solution, a key node for any softphone or SIP endpoint deployment. Featuring a clean and intuitive user interface, the CCS enables service providers to automatically apply the proper configuration to each end-user device, periodically update those configurations and remotely upgrade client-side software.

“Service providers typically have to build their own configuration servers when deploying endpoints such as CounterPath’s softphones. Not only is that labor-intensive, it isn’t really within the operator’s core competency,” said Todd Carothers, Senior Vice President of Marketing and Products, CounterPath. “With CCS, operators can take advantage of a solution that’s not only off the shelf but specifically designed to accelerate deployment while increasing back-end efficiencies.”

CounterPath’s Client Configuration Server also provides:

  • Five-Nines (99.999 percent) Reliability – The CCS is based on CounterPath’s Network Convergence Gateway (NCG) technology, ensuring carrier-class reliability.
  • Standards-Based Security – All client communications are done via HTTPS.
  • High Scalability – Customers can support millions of softphone/SIP endpoints.
  • Flexibility – The CCS’s profile and template structure supports a wide variety of client types and end-user configurations.
  • Multi-Tenanted Capabilities – A group hierarchy enables reseller scenarios and department-level administrative control within end-customer companies.
  • Multiple Interfaces – The CCS is designed for both programmatic back-end systems and operations staff for configuration access on a per-tenant basis.

In addition to desktop softphones, CounterPath’s CCS can be applied to CounterPath’s mobile softphone applications for Apple’s iOS and Android devices. This architecture gives service providers and enterprises the ability to make changes to, and monitor subscriber usage of, their mobile applications across broader distribution channels, such as Value Added Resellers (VARs) and Value Added Distributors (VADs).

The CCS also helps major OEM channels manage provisioning scenarios that have a large number of in-channel constituents – VADs, VARs and resellers – and multiple end users. Major OEM channels also can use the CCS to help manage the distribution of revenue to agents in the channels, and provide audit capabilities to control how many licenses are being used and by whom.

CounterPath’s newly granted patent, No. 7,958,276, covers the automatic configuration of peripheral devices such as VoIP softphones, headsets and speakerphones. The CCS implements elements of this patent to significantly enhance and simplify device deployment and management within a service provider or enterprise environment. The patent enables device and software configuration to be performed automatically both when the software is started and on important events such as a user unplugging or attaching a headset.

The patent also provides the ability to save and restore multiple configurations based on a variety of conditions, a major asset in mobile environments. When combined with the CCS, this feature enables IT services to achieve zero-touch deployments across the field.

“CounterPath’s new patent enables zero-touch device configuration,” Carothers said. “The launch of our Client Configuration Server and the receipt of this latest patent together demonstrate CounterPath’s commitment to simplifying the softphone experience from implementation to end user and dedication to helping service providers be successful in their go-to-market VoIP strategies.”

A hosted version of the Client Configuration Server will be available from CounterPath in the near future.

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12th July 2011

ABC-Owned Station Purchases Dejero LIVE Platforms for Live Mobile Newsgathering

DejeroDejero Labs Inc. announced this morning that ABC Owned station WLS-TV in Chicago has purchased multiple Dejero LIVE Platform systems with mobile 4G wireless capability that transmit live SD/HD video and transfer files remotely. The award-winning Dejero LIVE Platform is the mobile video transmission solution with the ability to broadcast live video across 4G/3G/WiFi wireless networks and Ethernet direct. This innovative transmission solution also integrates store and forward capabilities that upload clips, photos and files.

“WLS-TV is the dominant news organization in Chicago and our viewers trust us to bring them breaking news first,” explained Kal Hassan, VP and Director of Engineering of WLS-TV. “We chose the Dejero LIVE Platform as an added asset for our newsgathering tool box. Our crews can go live quickly with streaming video if cellular, WiFi or Ethernet networks are available. Additionally, news packages can be sent to the station using the integrated non-realtime store and forward capabilities. Although not a panacea for all situations, it enhances our news gathering capabilities.”

“WLS-TV is the number one news station in their market,” said Dan Mance, Dejero CEO. “Their investment in the Dejero LIVE Platform supports their drive to be news leaders with a more flexible solution for live and remote file-based transmission.”

The Dejero LIVE Platform comprises three components: the Dejero LIVE Mobile Transmitter is a portable hand held HD/SD transmitter that connects to a camera and goes live with the push of a button; the Dejero LIVE Video Manager, the online manager that connects transmitters to video receiving servers; and the Dejero LIVE Video Server, the receiving unit that typically resides in a studio rack to decode the live video transmission for ingest.

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12th July 2011

babyTEL and OpenText Complete Interoperability Testing

babytelVOIP solutions provider babyTEL Inc. has successfully completed interoperability testing with OpenText RightFax 10 and babyTEL’s open Internet Fax over IP (FoIP) SIP Trunking service. The two companies can now provide reliable fax transmission over the Internet on SIP trunks by supplying enterprises and hosted service providers with end-to-end support for the T.38 FoIP protocol.

Enterprise fax server customers are rapidly moving to FoIP technology to leverage investments in converged voice and data networks as SIP/T.38 trunking is fast being adopted in lieu of legacy PSTN. As a result of this successful interoperability, enterprise can extend the efficiency of FoIP technology beyond the enterprise border to the user end points.Open Text

“The interest and demand for SIP-based communication services within the enterprise market continues to grow and with it comes the need to support reliable fax communications,” said Matthew Brine, Vice President, Fax and Document Distribution, OpenText. “At OpenText, we are committed to supporting this need through proven interoperability with industry-leading SIP trunking services, and we are particularly pleased to add babyTEL to our tested FoIP interoperability list.”

babyTEL’s FoIP optimized network, with end-to-end T.38 support, allows customers to deliver faxes over the open Internet and avoid the cost of dedicated data links, regular telephone Trunking and/or related hardware. As a result, users gain significant savings in lower call rates with this scalable solution, requiring only additional bandwidth for expansion, while meeting enterprises’ stringent demands for quality and reliability.

“We are very excited to have our FoIP-optimized network certified for interoperability with OpenText’s RightFax 10,” said Stephen Dorsey, CEO, babyTEL Inc. “This collaboration between our companies marks an important chapter in FoIP, as it allows RightFax users to connect to our FoIP network using the readily available open Internet. By bundling babyTEL’s T.38 Trunking, OpenText RightFax 10 is ready to operate with minimal configuration, once connected to the Internet.”

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